Effective Date: 28/05/2025

Eligibility for Return

• The product is damaged, defective, or expired at the time of delivery.
• The product received is different from what was ordered.
• The return request is raised within 7 days of delivery.

Non-Returnable Items

• Products that have been opened, used, or tampered with.
• Perishable or time-sensitive agricultural inputs unless defective.
• Customized services or digital content once delivered.

Return Process

1. Contact our support team at info@agrisoul.in within 7 days of delivery.
2. Provide your order ID, reason for return, and photo evidence (if applicable).
3. Our team will verify the claim and arrange a pickup or guide you on how to return the item.

Refund Policy

• After receiving and inspecting the returned product, we will notify you of the refund approval or rejection.
• If approved, the refund will be processed to your original payment method within 7–10 business days.
• For COD (Cash on Delivery) orders, refunds will be made via bank transfer or UPI after confirmation.

Cancellation Policy

• Orders can be cancelled before dispatch by contacting our support team.
• Orders once shipped cannot be cancelled. However, you can request a return after delivery as per our return policy.

Contact Information